New Build Buyer Guide – Chapter 9 of 10
By the end of this chapter you’ll understand:
✓ What snagging is
✓ What to look for when carrying out your snagging checks
✓ What warranties you have when buying new build
Estimated Reading Time: 8 minutes
Snagging & New Build Warranties
In this chapter, we'll explain snagging, what it means, what your new build warranty covers and what to do if you discover something that needs attention after you've moved in.
Snagging
No home is perfect.
After collecting your keys and moving into your new home, you’ll naturally be excited to start unpacking and making it your own. As you begin settling in, it’s also a good time to look carefully around your property. You may notice a few small issues that need attention. This is completely normal. New build homes are built by skilled tradespeople, but with so many different people involved in constructing a property, it’s not unusual for a few minor items to require finishing touches once the home is complete. This process is known as snagging. Finding a snag doesn’t mean there’s anything seriously wrong with your home. In most cases, it’s simply an opportunity for the developer to put right minor issues that have been identified after you’ve moved in.
When should you carry out a snagging inspection?
The best time to inspect your new home is as soon as possible after moving in. Some buyers carry out their own inspection, while others choose to appoint a professional snagging company. Whichever option you choose, it’s sensible to inspect every room carefully while the property is still empty or before furniture covers walls, floors and fittings. Don’t feel pressured to complete everything on the first day. Many buyers continue identifying small items during the first few weeks of living in the property.
What should you look for?
When carrying out your inspection, take your time and work methodically through each room. Some of the things you may check for in each room are:
- Kitchen – Cupboard doors aligned correctly, worktops free from damage, appliances working correctly, sink seals complete. drawers opening and closing smoothly. tiles free from cracks.
- Bathrooms – Taps operating correctly, shower working properly , sealant complete, toilets flushing correctly, tiles secure, no visible leaks.
- Living Areas & Bedrooms – Paint finish, carpet or flooring , doors opening and closing properly, windows locking correctly, plug sockets working, light switches functioning, skirting boards securely fitted.
- Outside – Brickwork, paths. fencing, turf, driveway, external lighting, drainage.
Will the developer fix everything immediately?
Not always. Some issues may be resolved quickly, while others may require specialist contractors to return to your home. In some cases, developers group together non-urgent snagging visits so several items can be completed during one appointment.
Although waiting can sometimes feel frustrating, keeping clear communication with the customer care team usually helps the process run smoothly.
Warranties
What is a new build warranty?
Most new build homes are protected by a structural warranty provided by organisations such as the National House Building Council (NHBC) or another recognised warranty provider. The warranty provides protection against certain structural defects that may arise after you’ve moved into your home. Although every warranty provider has its own terms and conditions, they generally provide reassurance that significant structural problems will be addressed if they occur within the warranty period. Your solicitor will explain which warranty applies to your property before completion.
What does the warranty usually cover?
The exact cover varies, but warranties commonly include protection for significant structural defects affecting the home. Examples may include foundations, structural walls, roof structure, floors, load-bearing elements.
The warranty isn’t designed to replace routine home maintenance or cover accidental damage.Always read the documentation provided with your property so you understand exactly what’s included.
What isn’t usually covered?
While every warranty is different, examples of things that may not be covered include:
- General wear and tear.
- Damage caused by lack of maintenance.
- Accidental damage.
- Cosmetic issues that develop over time.
- Alterations carried out after you’ve moved in.
If you’re unsure whether something is covered, contact the developer or warranty provider for guidance.
NHMB Adviser Insight
Many buyers worry about reporting snagging because they don’t want to “cause a fuss.” Remember, developers expect buyers to report genuine snagging items.
Customer care teams deal with these requests every day and are there to help ensure your home meets the expected standard.
NHMB Top Tip
Don’t try to remember everything.
Keep a simple snagging list on your phone during your first few weeks in the property. As you notice small items, add them to the list with a photograph.
This creates a clear record that’s easy to send to the developer when needed.
Key Takeaways
✓ What snagging is
✓ What to look for when carrying out your snagging checks
✓ What warranties you have when buying new build
Continue Your Journey
Next Chapter →
Protecting Your Home, Your Income and the People You Love
In the next chapter, we’ll explain how to protect everything you have worked so hard for throughout the process whilst also protection your family.
